Terms & Conditions
Mail order / Online Retailing – Terms and Conditions
By using our website, placing an order for garments electronically or by telephone you confirm your agreement to the following terms and conditions.
1.An order for garments placed by you, the buyer through our website or over the telephone shall be subject to these terms and conditions
2.All other terms and conditions, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law
3.Nothing in these terms and conditions shall affect the statutory rights of any consumer
4.All items at Ruby Violet are exchange only. By using our website, placing an order for garments electronically or by telephone you confirm your agreement to our Refund Policy.
1.All orders for garments shall be deemed to be an offer by you, the buyer, to purchase garments pursuant to these terms and conditions
2.You, the buyer, shall be responsible for ensuring the accuracy of the details provided on the order form / over the telephone and we will not be obliged to accept an order unless all details requested have been entered correctly
3.No order submitted by you, the buyer, shall be deemed to be accepted by us unless and until we confirm acceptable of your order by email (where applicable) or telephone
4.We are entitled to refuse any order placed by you and will not be required to provide an explanation
1.The garments may differ slightly from the images shown on the website
2.All item(s) must be returned in the exact same condition as it was sent out. Any item we feel has been worn or distressed will be returned back to you, the buyer and a exchange will not be given.
3.All items must be returned within the 7 days given otherwise no exchange will be possible.
Price and Payment
1.The price of the garments will be the price quoted on the website at the date the order is received
2.We reserve the right, by giving notice to you, the buyer, at any time before delivery to increase the price of the garments to reflect any increase in cost to us, which is due to any factor beyond our control
3.In the unlikely event costs may increase, you, the buyer shall be entitled to cancel the order at any time before delivery
1.When we provide any garments to you, the buyer, under these terms and conditions, payment will be charged to the account provided by you on the website order form/ email / telephone
2.By placing an order, you, the buyer, consent to payment being charged to the account provided
3.Title to the garments will pass to you, the buyer, on payment in full of the price of the garments
4.We will issue you a confirmation email once your garments have been dispatched
1.The garments will be delivered to you, the buyer, at the address provided by you on the order form / email / over the telephone
2.The risk in the garments shall pass to you upon such delivery taking place
3.Any dates quoted for delivery of the garments are approximate only and we shall not be liable for any delay in delivery of the garments however caused. If however we are unable to deliver your garments by the date quoted for delivery you, the buyer shall be entitled to cancel the order at any time before delivery takes place
4.We are able to deliver to most global locations but if you do not live within the UK please contact us for all order enquiries.
5.Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information. All duties and taxes are liable to you, the buyer and not Ruby Violet.