Ruby Violet is a UK brand offering handmade women’s apparel which can not be found on the high street. Being a hand made to order company we regrettably are unable to offer refunds on any item.
We recognize at Ruby Violet that our items are to a standard UK sizing and not made to measure however we are still hand making each item, specifically for your order using one of a kind, limited fabrics which are sourced from all over the world. Meaning that as soon as an order is placed costs are incurred to us immediately and we can not offer a refund.
We understand it can be extremely daunting when buying clothing online, and without being able to try an item on its hard to tell which size you will be or whether it will fit. In the event that you buy an item which doesn’t fit or isn’t suitable for yourself, we will be more then happy to exchange any unworn item(s) for another size or different item altogether as long as its the same price (or more) than the garment you have already purchased. All exchangeable items must be returned within 7 days of receipt.
We must stress due to all our items being made to order we do not hold stock, so when exchanging an item(s) we have to make you a brand new garment for this reason we can only offer first time exchanges as otherwise we will be incurring additional cost. So please make sure you take full advantage of our size guide and item synopsis before ordering to ensure the perfect purchase.
Our customers always come first and we would like all our customers to feel at ease when buying with us so please if you have any questions we haven’t already covered please do not hesitate to email us we are more then happy to help.
Please email email@example.com with your order number to make an exchange.