Ordering Process

At Ruby Violet we commend ourselves in providing our customers with the very best hand made, made to order women’s apparel at affordable prices. Everything you see is hand made by our team of talented seamstresses in our UK workplace.

Like anything which is hand made to order time and attention to detail is required in all of our garments which is why we work to a rolling turn around.

At Ruby violet we do not hold stock and everything is made as and when an order is placed therefore, during busier periods items can take up to 10 days to be delivered, whereas less busier periods will be 2-3 days. Nevertheless we aim to have all orders made and posted out within a 3-5 day time scale.

So please bear in mind when purchasing an item with us there is a production lead time of up to 10 days before your order is dispatched.

For any special orders that need to be posted in a shorter period of time please do not hesitate to email us and we will try and work something out for you.

Once your order has been placed we will begin to make your garment as quickly as possible. Our turn around is simply based on how many orders we have, each order will be completed fairly in the order in which we receive them. The time a single item takes to be made is dependant on how busy we are and how quickly we can complete our orders at busier spells.

As soon as we have completed your order we will send an email confirmation notifying you, your item is on the way. So please ensure when ordering with us you provide us with all the correct details so we are able to keep in contact with you.

Please keep in mind we are a small team, passionate about our product, committed to quality and design, who strive to get our orders out as quickly as possible.

Please be patient and rest assured you will receive your order in the time advised to you.